Terms of service.

Duoloft is operated from Malaysia by Duoloft Digital, a Malaysian sole proprietorship (“Duoloft,” “we,” “us,” or “our”). We provide a private, two-person space for couples to share rooms, content, prompts, gifts, and other interactive features (collectively, the “Service”). These Terms form a binding agreement between you and the proprietor trading as Duoloft Digital.

By creating an account, signing in, or otherwise accessing the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you by email or in-app notice before the change takes effect. Your continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms. If you do not agree to an update, your remedy is to stop using the Service and delete your account.

Changes effective August 17, 2026: These Terms now identify Duoloft Digital as the registered Malaysian sole proprietorship that operates Duoloft.

Changes effective August 10, 2026: Duoloft now offers one paid product, Room Unlock — a one-time purchase, not a subscription. Sections 09 to 15 describe what it includes, that it attaches to the room rather than to your account, that nothing auto-renews, and how refunds work through the store you bought from. Earlier versions of these Terms said no paid product existed; that is no longer accurate.

Changes effective August 6, 2026:Duoloft is an 18+ service (see Eligibility), and these Terms include a Disputes & arbitration section that requires individual arbitration, waives class actions and jury trials, and sets a one-year limit on claims. That section has a thirty-day opt-out, described within it.

You must be at least 18 years old to use the Service, and you confirm your age when you complete your profile. If your country sets a higher age of majority, you must meet that age. The Service is not directed to, and may not be used by, anyone under 18.

You may not use the Service if you are barred from doing so under applicable law, if your account has been previously suspended or terminated for cause, or if you appear on any sanctions or restricted-party list.

You are responsible for any activity that occurs under your account. You agree to provide accurate information, keep it up to date, and maintain the security of your sign-in method. You must notify us promptly at support@duoloft.com if you suspect unauthorized access to your account.

You may share certain rooms with one partner. You are responsible for who you invite and for the content created in shared rooms.

You retain ownership of content you create or upload to the Service (“Your Content”), including text, drawings, photos, songs, prompts, room customizations, and gifts.

You grant Duoloft a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, modify (for technical purposes such as resizing or transcoding), back up, and create derivative works of Your Content solely as needed to operate, secure, improve, and provide the Service to you and your partner, and to comply with law. This license continues for as long as we retain Your Content (subject to the retention practices in our Privacy Policy).

You represent and warrant that you have all rights necessary to upload Your Content and grant the license above, and that Your Content does not violate the rights of any third party or any applicable law.

The Service, including its software, design, branding, text, graphics, sounds, and underlying technology, is owned by Duoloft or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own non-commercial use.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Service or any portion of it, except as expressly permitted by law or by us in writing. All rights not expressly granted are reserved.

You agree not to use the Service to:

• Violate any applicable law or the rights of any third party.
• Harass, threaten, defame, or harm any person, including your partner.
• Post, upload, or transmit unlawful, abusive, hateful, sexually exploitative, or otherwise objectionable material, including content involving minors.
• Infringe any intellectual property, privacy, or publicity right.
• Upload viruses, malware, or any code intended to disrupt or damage the Service or any user.
• Probe, scan, attack, or attempt to bypass the security, authentication, billing, or access-control systems of the Service.
• Use any automated means, such as scrapers, crawlers, or bots, to access, copy, or harvest any part of the Service, except where expressly permitted.
• Resell, sublicense, or commercially exploit the Service.
• Impersonate any person or misrepresent your affiliation with any person or entity.
• Interfere with the operation of the Service or with any other user’s enjoyment of the Service.

There is zero tolerance for objectionable content or abusive behavior. You can report your partner or block them at any time from Settings in the app. We review every report and act on it within 24 hours, including removing content and ejecting the responsible user. A blocked user can no longer pair with you.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. You can submit privacy requests, including opt-out of sharing for cross-context advertising, through our data rights request page.

Duoloft offers one paid product: Room Unlock, a one-time purchase that permanently unlocks a single room. It is not a subscription. It includes the premium decor catalogue, room colours, the Loft room upgrade, higher item and saved-look limits, first-person mode, the room story, and a one-off Glow grant. The exact price is shown in your local currency before you confirm, and is set by the store you buy through.

Room Unlock attaches to the room, not to your account. Both members of that room get the unlocked features, and only one member needs to buy it. If you later leave that room, are removed from it, or the room is deleted, the unlock stays with that room and does not transfer to a different one. Consider this before purchasing if you are not the person who created the room.

Where early access is still in effect, the same features may be included at no charge for a limited period. Early access is not a purchase, carries no guarantee of duration, and may end at any time. Anything you acquired or placed during early access stays yours when it ends.

Nothing on Duoloft auto-renews. Room Unlock is a single payment, charged once. There is no recurring charge, no renewal date, and no subscription to lapse. If we ever introduce an auto-renewing plan, its renewal schedule, price, cancellation method, and any jurisdiction-specific disclosures will be presented before you purchase it.

We do not offer a paid trial. Room Unlock has no trial period because it is not a subscription — there is nothing to convert from or cancel into. If trials or promotional pricing are introduced later, eligibility, conversion, and cancellation terms will be disclosed at the point of sign-up.

We may change the price of Room Unlock at any time. Because it is a one-time purchase, a price change never affects a purchase you have already made: you are charged once, at the price shown when you confirmed, and you are never re-charged at a new price. A change applies only to purchases made after it takes effect, and we do not offer retroactive price adjustments if the price later falls.

Refunds are handled by the store you bought through, not by us. We do not take the payment, so we cannot issue, refuse, or reverse one:

• Apple App Store — request at reportaproblem.apple.com. Apple decides the outcome.
• Google Play — request through your Play order history. Purchases are self-refundable for a short window after purchase, and Google decides after that.
• Card payment on the web — email support@duoloft.com.

If you are a consumer in the EU, the UK, or another jurisdiction with an equivalent right, you normally have 14 days to withdraw from a purchase of digital content. Because Room Unlock is delivered immediately, you may be asked to consent to immediate delivery and acknowledge that doing so ends that withdrawal right. Nothing in these Terms removes a statutory right you have as a consumer, including under the Australian Consumer Law, and where a mandatory right conflicts with this section, that right wins.

A refunded Room Unlock removes the unlocked features from the room. Anything you acquired with Glow stays yours.

There is nothing to cancel. Room Unlock is a one-time purchase with no recurring charge, so it cannot lapse and does not need to be cancelled to stop being billed — you are never billed again. To stop using Duoloft, delete your account in Settings, or contact support@duoloft.com for help. Deleting your account does not refund a purchase; see Refunds above.

See our Privacy Policy for what happens to your data after account deletion.

Prices are shown in your local currency by the store you buy through. Where sales tax, VAT, or GST applies, the store calculates and collects it and remits it to the relevant authority — for App Store and Google Play purchases the store is the merchant of record, so the amount you are charged is inclusive of any tax due and the receipt comes from them, not from us.

The Service may interoperate with third-party services (for example, Spotify, third-party authentication providers, or embedded media). Your use of those third-party services is governed by the third party’s terms and privacy practices. We are not responsible for third-party services and do not endorse them. Connecting a third-party service is at your option and may transmit information to that third party.

From time to time we may offer features identified as beta, preview, experimental, or similar. These features are provided “as is” without warranty of any kind, may change or be withdrawn at any time, and may produce unexpected results. Your use of beta features is at your own risk.

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, and commercialize that feedback without restriction or compensation to you.

We respect the intellectual property rights of others. If you believe that content on the Service infringes your copyright, please send a notice to support@duoloft.com containing the information required by 17 U.S.C. § 512(c)(3):

• An electronic or physical signature of the copyright owner or someone authorized to act on their behalf.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material claimed to be infringing, with information reasonably sufficient to permit us to locate it.
• Your contact information, including address, telephone number, and email.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the copyright owner’s behalf.

We will respond to valid notices, and we may terminate accounts of users determined to be repeat infringers. If you believe your content was removed in error, you may submit a counter-notification to the same address.

You may stop using the Service and delete your account at any time. We may suspend, limit, or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, created risk or legal exposure for Duoloft, harmed another user, or if we are required to do so by law. We may also discontinue the Service or any part of it at any time.

On termination, the rights granted to you under these Terms will end, and the sections that by their nature should survive termination (including ownership, license, disclaimers, limitation of liability, indemnification, and general provisions) will survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the maximum extent permitted by applicable law, Duoloft disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, or error-free; that defects will be corrected; that the Service is free of viruses or other harmful components; or that the Service will produce any particular outcome in your relationship.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply only to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUOLOFT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE, even if we have been advised of the possibility of such damages.

IN NO EVENT WILL DUOLOFT’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (a) THE AMOUNTS YOU PAID TO DUOLOFT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions, the above limitations apply only to the extent permitted by law, and nothing in these Terms limits liability that cannot be limited by law (including, where applicable, liability for gross negligence, willful misconduct, fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under mandatory consumer protection law).

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Duoloft and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Service, Your Content, your violation of these Terms, or your violation of any law or the rights of a third party.

You consent to receive communications from us electronically, including emails, in-app messages, and notices posted on the Service. These communications satisfy any legal requirement that such communications be in writing.

Notices to us should be sent to support@duoloft.com.

Please read this section carefully. It affects how disputes between you and Duoloft are resolved, requires individual arbitration for most disputes, and limits the remedies available to you. You may opt out, as described below, without affecting any other part of these Terms.

1. Informal resolution first. Most concerns can be resolved quickly. Before starting arbitration, you agree to send a written notice of dispute to support@duoloft.com describing the dispute and the relief you seek, and to give us thirty (30) days to resolve it. We will do the same before bringing a claim against you. This step is a precondition to starting arbitration.

2. Agreement to arbitrate. If the dispute is not resolved within those thirty (30) days, you and Duoloft agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except as stated in paragraph 3. The arbitration will be administered by an established arbitration provider under its consumer arbitration rules, before a single arbitrator, and may be conducted by written submission, telephone, video, or in person in a location reasonably convenient to you. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of these Terms, except for disputes about the scope or enforceability of the class waiver in paragraph 4, which are for a court to decide.

3. Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect intellectual property or to address unauthorized access to or misuse of the Service. Nothing in this section prevents you from reporting a concern to a government agency.

4. Class and jury waiver.YOU AND DUOLOFT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND DUOLOFT ALSO WAIVE ANY RIGHT TO A TRIAL BY JURY.

5. Coordinated filings.If twenty-five (25) or more similar demands for arbitration are filed against Duoloft by or with the assistance of the same counsel or coordinated parties, you and Duoloft agree the demands will be administered in staged batches of no more than fifty (50), with a single arbitrator per batch and the parties’ fee obligations limited to the batch then pending. This paragraph is intended to make resolution faster and cheaper for both sides, and any applicable limitations period is tolled for demands awaiting their batch.

6. Your right to opt out.You may opt out of this Disputes & arbitration section by emailing support@duoloft.com with your account email and the words “arbitration opt-out” within thirty (30) days of first accepting these Terms, or within thirty (30) days of the effective date of this section if you already had an account. Opting out affects nothing else in these Terms, and we will not close or restrict your account for opting out.

7. Time limit on claims. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after it arises, or it is permanently barred.

8. If part of this section is unenforceable.If the class and jury waiver in paragraph 4 is found unenforceable as to a particular claim or request for relief, then that claim or request will be severed and heard in a court of competent jurisdiction, and the rest of this section will continue to apply to all other claims. If paragraph 4 is found unenforceable as a whole, then this entire Disputes & arbitration section does not apply and disputes will be resolved in court under the Governing law section below. This paragraph controls over the general severability provision.

This section applies only to the extent permitted by the law of your country of residence. If you reside in the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer-protection law does not permit pre-dispute arbitration agreements or class waivers, this section does not apply to you and the Governing law section below governs.

These Terms and any dispute arising out of or relating to them or the Service will be governed by the laws of Malaysia, without regard to conflict-of-laws principles. The courts of Malaysia will have jurisdiction, except where applicable law requires a different forum. Nothing in these Terms deprives you of the protection of mandatory consumer-protection laws of the country in which you reside.

Entire agreement. These Terms, together with our Privacy Policy and any additional terms presented to you at the point of purchase or for a specific feature, constitute the entire agreement between you and Duoloft concerning the Service.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if that is not possible, severed, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

No third-party beneficiaries. Except as expressly stated, there are no third-party beneficiaries to these Terms.

Force majeure. We will not be liable for any delay or failure to perform caused by events outside our reasonable control.

Questions about these Terms can be sent to support@duoloft.com.

Duoloft is operated from Malaysia by Duoloft Digital, a Malaysian sole proprietorship (SSM Registration No. NS0326615-U).